Premier Medical Aid Society moves to consolidate turnaround strategy
HARARE, Premier Service Medical Aid Society (PSMAS) as part of monitoring its turnaround strategy will conduct a customer satisfaction survey throughout the country to identify gaps in its service delivery.
PSMAS is the country’s oldest medical aid mutual society and following years of mismanagement among other challenges, the society has now turned the corner in the execution of its duties.
“PSMAS is in a major turnaround that has seen the Society regaining its place in the national space, growing from strength to strength.
“As part of monitoring of the execution of its strategic turnaround process, the Society wishes to identify gaps in its service delivery and client experience,” the company said.
The company added that it is seeking to engage the services of an experienced research firm to carry out a customer satisfaction survey.
“The survey information will help the society introspect and make decisions that add value and make members enjoy the Premier Experience.”
PSMAS last year launched its first ever low cost/high benefit product tailor made for the informal sector. Backed by years of research and with detailed input from members of the informal sector, the SHIELD PLAN offers unmatched services at an entry price of $10 per member per.
Only recently, the company announced that members its members in Mashonaland Central can now access the society’s services at Karanda and St Albert’s Mission hospitals.
This follows the signing of a Memorandum of Understanding between the health institutions and PSMAS at the beginning of the year.
Karanda Mission Hospital’s senior nursing officer Friday Chimukangara and PSMAS’ public relations manager Arthur Choga confirmed the development.
“We are now accepting PSMAS medical aid here at the hospital,” he said. “We entered into an agreement with them at the beginning of the year. They seeded $10 000 with the hospital and we are deducting money for services rendered to patients from that seed money.
“The response from the membership has been encouraging. We hope to continue working with them for the improvement of the health delivery system in Mashonaland Central.”
Said Choga: “We will continue to engage all stakeholders in order to achieve world class service for our members. Partnering key service providers is obviously a major part of that engagement and we will strive to make sure that we maintain this relationship the best possible way.
Karanda Mission Hospital in Mt Darwin is nationally renowned for its care and support, especially its chronic and terminal disease management.
It is a 134-bed facility with specialists and general care. The hospital is licensed for 150 beds and on an average work day sees between 10–20 surgeries and 200–300 outpatients. The hospital’s inpatient capacity is usually 90 percent full most of the time.
St Albert’s Mission Hospital is an 85-bed hospital with a catchment area of over 10 000 people. It is the only hospital covering large parts of the province along the Zambezi Valley escarpment.